Zoom has regularly incorporated new artificial intelligence features into its Zoom AI Companion to optimize video call interactions. With its latest features, Zoom introduces AI agents that execute tasks for you. The company is adding other AI features across all its current offerings.
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On Monday, Zoom announced agentic functionality for its AI Companion. The functionality combines agents, skills, and models to carry out multi-step actions for users, such as scheduling meetings after identifying a time that works for everyone, generating clips, and writing advanced documents.
“AI Companion is evolving from a personal assistant to being truly agentic, which signals a major leap forward in how AI can enhance productivity and collaboration at work,” said Smita Hashim, CPO at Zoom.
Agentic capabilities in AI Companion
The company is introducing Zoom Tasks, which identifies action items in meeting summaries, chats, and emails and then completes tasks, such as scheduling a follow-up meeting or generating a document, according to the press release. Zoom Tasks is expected to launch at the end of the month and can be embedded into a Zoom doc.
Also launching in late March is a new voice recorder feature accessible on the Zoom Workplace mobile app that can transcribe, summarize, and capture in-person conversations so users can revisit the notes later.
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This voice recorder feature seems similar in functionality to existing AI transcription services, such as Otter.ai.
Another feature, Meeting Agendas with AI Companion, can help meetings stay on track by allowing hosts to add agenda timers to sections and receive AI-generated live notes during the meetings via the new Live Notes for Meetings and Phone feature. Both features are expected to launch in May.
The voice reccorder feature.
Zoom
Zoom is also launching an AI Companion for Workspace Reservation to help professionals manage hybrid work experiences. The feature shows users the days their colleagues are expected to be in the office, using this information to suggest days to go in based on scheduled meetings. The feature even books a desk or a Zoom Room for meetings. This feature is expected to launch in May.
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Zoom products, such as Zoom Docs, will also have AI Companion-enhanced features, such as Advanced References, which is expected to launch in June. This feature can create a writing plan based on internal and external references and place it in a document.
Zoom Docs will also have a data table creation feature in July, where users can ask AI Companion to create data tables from content, including meeting summaries. Zoom is also launching Zoom Drive. The product is expected to launch in May and will house assets across Zoom Workplace.
Despite these additions, Zoom AI Companion is still free for users with paid services in their Zoom accounts. For those who may want even more AI assistance, Zoom also introduces a Custom AI Companion add-on feature that allows users to customize the technology to their requirements.
Custom AI Companion add-on
The Custom AI Companion add-on includes multiple options. These options include crafting custom meeting templates, creating meeting summary templates, building dictionaries with terms unique to business functions, incorporating internal data and knowledge from third-party applications, and accessing a personal coach. Users can also access Custom Avatars for Zoom Clips, which can create clips using a user-provided script and “a personalized AI-generated avatar”.
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The Custom AI Companion add-on is $12 per user per month and will be available in April. The personal coach feature is expected to be released in June. The add-on uses Zoom’s new small language models and third-party large language models.
Zoom is also introducing several new AI features across its Zoom Business Services and industry-specific offerings, such as Zoom Workplace for Frontline, Zoom Workplace for Clinicians, Zoom Workplace for Education, Zoom Contact Center, and Zoom Revenue Accelerator. To learn more about those specific use cases, you can visit the Zoom Newsroom.
